The role
0301Act as the primary point of contact between academic staff, operations, internship dept and project partners
02Support the planning, coordination, and delivery of academic and operations logistics, and monitoring/tracking of candidates progressions.
03Coordinate academic calendars, schedules, materials, and documentation
04Support operations and academic partners with administrative and operational needs
05Liaise with Arabic-speaking clients and students
06Coordinate operational processes related to academic activities (logistics, onboarding, documentation, reporting)
07Collaborate with project and program teams to ensure smooth execution of academic initiatives
08Track operational milestones, deliverables, and timelines (including active support with the internship department)
09Maintain accurate records, databases, and reporting relevant to academic and behavioral operations
10Identify process improvements to enhance efficiency and quality of delivery
11Facilitate clear and effective communication between academic & operations teams, as well as third party stakeholders.
12Translate or support communication in Arabic and English as needed (written and verbal)
13Prepare and or circulate briefings, reports, presentations, and meeting summaries
14Support relationship management with all involved stakeholders
15Ensure compliance with internal policies, academic standards, and Swiss regulatory requirements where applicable
16Support quality assurance processes and continuous improvement initiatives
17Assist with audits, evaluations, or accreditation-related activities if required
