Advisory Presales Solution Consultant, CRM Solutions

Role

Full-time

Mid

Sales

Logistics

Zurich, , Switzerland

Hybrid

30–50%

Closes in 30 days

Requirements

6+ yrs exp

EU/EFTA permit

Languages

English

German

French

Description

The Presales Solution Consultant is a technical consultant with the advanced ability to develop, position and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory. As Presales Solution Consultant for our CRM business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer service skills, the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial. You will be the product expert that conveys value to address customers’ business issues.

Responsibilities

Support solution sales as a technical and domain expert of a client-facing sales team
Help develop and contribute to sales campaigns focused on the full customer lifecycle
Contribute and maintain a showcase of CRM solutions created on the ServiceNow platform
Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations to align our solution with customer needs
Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
Configure demonstration environments to address customer requirements and business issues
Deliver product demonstrations to customers and products, in person, and through WebEx
Provide feedback to product management about product enhancements that can address customer needs and drive additional business value
Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors
Communicate with both business and technical decision makers
Responding to Request for Information/Proposal documents
Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc…
Act as the ServiceNow subject matter expert at executive briefings / marketing events

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
6+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry
Experience working on complex deals with Commercial customers in a matrix team
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Pitch perfect communication, writing and presenting skills in English and German (essential) and French (a plus)
Demonstrated relationship building skills, with proven success at developing and nurturing relationships up to and including C-level
Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence
Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization
Organized and detail-oriented
A high degree of passion, energy and drive
Willingness to travel as necessary, 30-50%

Benefits

We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Company

servicenow

Software

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Contact

globaltalentss@servicenow.com