Key Responsibilities

Student Support & Guidance

• Act as a first point of contact for student questions, concerns, and practical day-to-day matters.
• Provide guidance on campus procedures, services, policies, and expectations.
• Help students successfully adapt to life in Switzerland and at Les Roches.
• Encourage student independence, responsibility, and engagement.
• Follow up with students to ensure required actions and administrative processes are completed.

Campus Navigation & Liaison

• Serve as a key point of contact for students seeking guidance and support.
• Guide students in accessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations.
• Provide first-line support for routine enquiries and resolve issues whenever possible.
• Prepare students for appointments by clarifying processes, expectations, and next steps.
• Identify matters requiring additional intervention and refer them to the appropriate department or the Director of Student Services.
• Maintain regular communication with the Academic & Operations Coordinator regarding emerging student needs and programme-related concerns.

Student Support & Success

• Provide practical guidance to help students adapt to life in Switzerland and at Les Roches.
• Explain administrative processes, institutional requirements, and available support services.
• Guide students in managing everyday challenges and accessing appropriate resources.
• Monitor and follow up on required actions, ensuring key deadlines and obligations are met.
• Promote student engagement with Career Services, internship preparation, and professional development opportunities.
• Support students before and during their internship experience by providing practical guidance, follow-up, and assistance with administrative, travel, accommodation, and other logistical matters, while working closely with the Internship Department and relevant campus services.
• Support onboarding, orientation and student communications.
• Assist with group visits, excursions, and programme-related activities as required.
• Support graduation-related communications and ensure students complete required administrative steps.
• Encourage independence, accountability, and successful integration into the Les Roches community.

Administrative Support

• Maintain accurate records of student interactions and follow-up actions.
• Coordinate student communications and administrative activities within Student Services.
• Contribute to departmental projects and continuous improvement initiatives.
• Prepare reports, updates, and summaries as required.