Clinical Applications Engineer

Role

Full-time

Permanent

Mid

Healthcare

Logistics

Remote

On-site

Closes in 30 days

Requirements

3+ yrs exp

Bachelor's

EU/EFTA permit

Languages

English C2

French

German

Italian

Description

Primary Function of Position: The Clinical Applications Engineer (CAE) reports to the Manager of Clinical Applications Engineering. The CAE plays a critical role in the early adoption of new technology, expanding access to minimally invasive robotic care. This individual will be primarily focused on building and supporting early users through their system learning curve and provide technical expertise on the system as applicable during clinical procedures. They will play a crucial role in transitioning users from their initial training to proficiency with the system and its use. They will also be responsible for providing guidance and perspective to design engineering for system usage nuances within the market they serve.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with US Clinical Applications Engineering to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive’s equipment during clinical procedures.
Identify key areas of concern for clinical users for procedure adoption and collaborate with training and development partners to evaluate and address them.
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the US Clinical Applications Engineering team as well as the development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high-stress environment.

Requirements

Bachelor’s degree in biomedical engineering or in healthcare based field
A minimum of 3 years of technical or clinical experience in healthcare
Experience navigating hospitals and supporting procedures required
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
Problem solver who can maintain composure and think critically in high pressure environments
Highly collaborative and works well in a remote team environment
Fluency in English; French, German or Italian would be an asset.
Effective communication skills including oral, written and interpersonal.
Strong situational awareness
Experience working with highly complex technical systems and/or working in a critical patient care setting with physicians and support staff
Ability to process large amounts of data and translate information into actionable insights
Desire to learn and build new skills
Ability to travel up to 60%, located near a major airline/rail hub, and ability to work nights and weekends as needed
Ability to independently prioritize and manage travel logistics, and complete associated administrative tasks in a timely manner
Ability to travel on a moment’s notice and support cases across varying geographies; comfortable booking and utilizing all forms of travel

Benefits

Intuitive is an Equal Employment Opportunity Employer.
We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Company

intuitive

Healthcare

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.