Collection specialist - Swiss-German speaker

* 3-month contract * Immediate start ## About Our Client ## Our client is a significant company based in Geneva. ## Job Description ## The Collection specialist - Swiss-German speaker will have the following responsibilities: * Call all customers who have not made any payments for several months * Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them * In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action * Maintain an Excel spreadsheet listing completed and ongoing actions * Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency ## The Successful Applicant ## The Collection specialist - Swiss-German speaker should bring the following background and experience: * Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German * Experience dealing with subscriptions or retail customers * Agile and quick learner * General knowledge of credit collection, bookkeeping requirements, and usage of excel. ## What's on Offer ## International company. Quote job ref JN-082026-7090526 Job Function Accounting, Audit & Advisory, Tax and Treasury Specialisation Accounts Receivable Industry Business Services Where Geneva Contract Type Interim Job Reference JN-082026-7090526