This position is listed on behalf of a partner company, who manages all applications and next steps.

Our partner is looking for a Customer Service & Technical Support Team Lead based in Switzerland. This remote opportunity is designed for an experienced customer support leader with strong technical expertise in telecommunications. The role focuses on managing remote support teams, improving service quality, and resolving complex customer issues. You will guide team performance, provide technical coaching, and ensure excellent customer experiences across wireless services. The position offers the opportunity to work with global clients while applying expertise in mobile technologies and support operations. You will contribute to operational improvements through KPI management, quality assurance, and process optimization. This role is ideal for a proactive leader who thrives in fast-paced environments and enjoys developing high-performing teams.