The Field Service & Support Specialist’s primary responsibility centers around technical and clinical support of Velys Digital Surgery (Orthopedics) hardware . She/he also serves as a liaison between commercial and support functions of the organization and holds responsibility for relevant administrative aspects of hardware field deployment. Under limited supervision, the Individual is responsible for managing the customer support system in the installation, service and repair of all capital products ( Velys Dig). Responsible for interaction with customers over the phone and in person for the handling of customer technical inquiries and complaints.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
