Global Service Excellence Manager (w/m/d) Job Details | komaxag

Your tasks:

• Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle.
• Drive collaboration, alignment and decision-making across Service, Sales, Operations, IT, and other key business functions.
• Translate strategic objectives and business requirements into process designs, work instructions, and actionable implementation roadmaps
• Ensure business processes are effectively enabled by CRM, ERP, and other digital platforms while identifying further optimization opportunities.
• Lead global service process improvement and transformation initiatives from concept through successful implementation, managing stakeholders, risks, and business outcomes.
• Drive rollout- and change management, training concepts, and communication measures to ensure stakeholder commitment and sustainable adoption of standardized processes.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.