IT Digital Products Technical Specialist

Role

Full-time

Permanent

Mid

IT & Infrastructure

Logistics

Gross, Schwyz

Hybrid

20–100%

Gross annual salary between EUR 32,000 - 39,000 paid over 14 monthly installments.

Requirements

3+ yrs exp

Bachelor's

EU/EFTA permit

Skills

APIsProblem managementChange ManagementWeb application developmentProduction operationsService ManagementIncident management frameworksCompliance with industrial standardsMobile application testingNetwork monitoring toolsOperational reportingTechnical support

Languages

English

Italian

Compensation

Gross annual salary between EUR 32,000 - 39,000 paid over 14 monthly installments.

Description

Ensure the stability, reliability, performance, and technical continuity of IT Digital products already in production by supporting the analysis and resolution of production issues, coordinating AMS teams, managing operational technical activities, and working closely with IT Service Management and IT Release Management teams to strengthen monitoring, service quality, and compliance standards.

Responsibilities

Support the management and resolution of production issues affecting IT Digital products, ensuring proper impact assessment, technical coordination, follow-up, and stakeholder communication.
Coordinate AMS teams and external suppliers involved in the support, maintenance, and technical operation of digital products already in production.
Act as a technical reference point for production-related issues, helping to understand errors, identify impacted services, involve the right technical teams, and drive resolution activities.
Work closely with IT Service Management teams to define, configure, and continuously improve monitoring dashboards, alerts, thresholds, KPIs, and service quality indicators.
Ensure proper monitoring coverage of digital products and related services, supporting the identification of recurring issues, performance degradation, and service risks.
Coordinate technical operational activities related to Performance & Compliance, including certificate renewals, performance testing, batch monitoring, technical upgrades, security-related follow-ups, and version upgrades of products already in production.
Support the planning and execution of technical maintenance activities, ensuring business continuity and minimizing service disruption.
Monitor AMS performance, incident trends, recurring issues, SLA adherence, and quality of support provided by internal teams and external vendors.
Ensure that production support activities are aligned with IT governance, security, architecture, service management, and compliance standards.
Contribute to the continuous improvement of production support processes, monitoring practices, documentation, and operational ways of working.

Requirements

At least 3 years of experience in IT application support, production support, technical operations, or digital product maintenance roles.
Experience in managing or coordinating AMS teams, external suppliers, or technical support teams in complex IT environments.
Good understanding of digital products, web/mobile applications, integrations, APIs, batch processes, monitoring tools, and production support processes.
Experience in production issue analysis, impact assessment, technical coordination, and resolution follow-up.
Knowledge of IT Service Management processes, including incident management, problem management, change management, SLA monitoring, and service reporting.
Experience with monitoring, observability, dashboards, alerting mechanisms, thresholds, KPIs, and service performance indicators.
Familiarity with performance and compliance-related IT activities, such as certificate renewals, performance testing, technical upgrades, security remediation, batch monitoring, and platform maintenance.
Ability to work with multiple technical teams, AMS providers, vendors, IT Service Management, architecture, security, and business stakeholders.
Strong analytical and problem-solving skills, with the ability to understand technical issues and translate them into clear actions and priorities.
Good communication and coordination skills, with the ability to manage pressure during production issues and ensure clear stakeholder updates.
Professional working proficiency in Italian and English.
Good knowledge of MS Office, collaboration tools, ticketing/project management tools, and Atlassian ecosystem.
University degree in Computer Science, Engineering, Information Technology, or equivalent experience.
ITIL certification or experience with ITSM frameworks considered a plus.
Adobe certification or experience with an other CMS is considered a plus.

Tech stack

MS OfficeAtlassian ecosystemmonitoring toolsticketing/project management tools

Benefits

Hybrid working model: 2 days per week remotely.
Gross annual salary (RAL): between -32.000 - -39.000 gross per year, paid over 14 monthly installments.
Meal vouchers: worth -8 per on-site working day.
Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.

Company

MSC Cruises

Cruise

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.