IT Support Specialist

Role

Full-time

Mid

Customer Service

Logistics

Baar, Zug

On-site

Requirements

3+ yrs exp

EU/EFTA permit

Skills

Mac OSCisco JabberAV issue resolutionNetwork troubleshootingTicketing SystemsMS OfficeDiagnosticsPrinter setupWindows ClientHardware repairsTechnical supportThird-party Contract Management

Description

Tasks ➡️ Provide first- or second-level contact and problem resolution for customer issues. ➡️ Work with third-party vendors to remediate complex AV issues as needed. ➡️Provide timely communication on issue status and resolution. ➡️ Maintain ticket updates for all reported incidents. ➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized . ➡️ Should have basic knowledge of the Mac operating system to support Apple PC users. ➡️ Install, upgrade, support, and troubleshoot printers and computer hardware. ➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. ➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Responsibilities

Provide first- or second-level contact and problem resolution for customer issues.
Work with third-party vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
Should have basic knowledge of the Mac operating system to support Apple PC users.
Install, upgrade, support, and troubleshoot printers and computer hardware.
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

Must hold a valid work permit in Switzerland.
Several years of experience in the IT field.

Tech stack

Windows OSMicrosoft OfficeCisco Jabber

Benefits

Flexible working schedule.
Opportunity to work with an international company.
Professional and collaborative work environment.
Exposure to enterprise-level IT infrastructure.

Company

BCIC Swiss GmBH

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Visp, Switzerland.