Junior Customer Operations Coordinator (mfd)

* Junior profile with a strong willingness to learn and develop. * Salesforce knowledge is a strong plus. ## About Our Client ## Our client is a globally recognized technology company serving millions of customers worldwide through innovative digital solutions and services. Operating in a highly international environment, the organization offers strong training, collaborative teams, and exposure to global business operations. ## Job Description ## * Monitor upcoming customer contract and subscription renewal dates. * Contact customers regarding upcoming renewals through email communications. * Send renewal notifications and follow up as required. * Manage a high volume of customer interactions while ensuring excellent service. * Update and maintain customer information in Salesforce. * Ensure renewal activities are completed accurately and on time. * Work with established processes, templates and operational procedures. * Coordinate with internal stakeholders to support smooth customer renewal journeys. * Maintain high standards of data accuracy and administrative excellence. ## The Successful Applicant ## * Junior profile with a strong willingness to learn and develop. * Salesforce knowledge is a strong plus. * Good command of Microsoft Office applications. * Professional level of English is required. (B2 minimum) * Positive, proactive and customer-oriented mindset. * Strong organisation and multitasking abilities. * Comfortable handling a high volume of emails and administrative tasks. * Able to work independently and manage priorities effectively. * Adaptable and eager to work in a fast-paced international environment. * Logical thinker with strong attention to detail. * Team player with excellent communication skills. * Previous experience in customer service, administration, sales support, operations or a similar environment is an advantage. ## What's on Offer ## * Opportunity to join a globally recognised technology organisation. * International and multicultural work environment. * Team of approximately 60 colleagues across multiple nationalities. * Structured 2-week onboarding programme. * Comprehensive training materials and ongoing support. * Hybrid working model. (2 day home office) * Immediate start. * Initial 6-month contract with potential for extension. Quote job ref JN-072026-7073789 Job Function Customer Service Specialisation Sales Support Industry Technology & Telecoms Where Geneva Contract Type Interim Job Reference JN-072026-7073789 Job Nature Home Office