As Manager of Global End-User Technologies, you will own the strategy and daily execution of Sonar's global helpdesk function across all offices and remote locations. You will transform end-user support from a reactive ticket queue into a data-driven operation where the metrics you define and the insights you surface directly shape quarterly IT priorities. By balancing immediate support needs against longer-term strategic goals, you will ensure every member of our growing global workforce has the reliable, frictionless technology experience they need to do their best work. This role is ideal for a leader with deep experience in end-user technologies, strong operational judgment, and a proven track record of building a high-performing team of global support engineers with clear visibility into demand and delivery.
Who is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is trusted by +7M developers worldwide, including teams at the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations.
