As a Modern Workplace Specialist - Messaging, Identity & Device Management, you will ensure the reliability, security, and continuous improvement of our Microsoft 365 workplace services. You will act as the technical expert for messaging, identity, and endpoint management, driving automation, standardization, and service excellence across the organization. Working closely with our managed-services partner, you will define best practices, oversee operational quality, and provide advanced technical support for complex issues and projects. Through your expertise in Exchange Online, Microsoft Entra ID, Intune, and PowerShell automation, you will help deliver a secure, scalable, and modern digital workplace aligned with business and compliance requirements. Administer and optimize Microsoft Exchange Online, Entra ID, Active Directory, and Intune services. Design, implement, and maintain secure messaging, identity, access management, and endpoint management solutions. Manage mail flow, email security, Conditional Access, MFA, and endpoint compliance policies. Develop and maintain PowerShell-based automation to improve efficiency and reduce manual effort. Support identity lifecycle processes, including onboarding, role changes, and offboarding. Act as second/third-level technical expert for complex incidents, escalations, and operational challenges. Supervise and guide the managed-services partner, ensuring service quality, knowledge transfer, and continuous improvement. Contribute to technical standards, documentation, security initiatives, and the Modern Workplace roadmap.