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On-Site IT Support Specialist – L1/L2 (60%) at PROSTAFF Schweiz GmbH (Basel, Switzerland) | Careerkit Jobs
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PROSTAFF Schweiz GmbH
IT Services · Today
On-Site IT Support Specialist – L1/L2 (60%)
Role
Full-time
Mid
Customer Service
Logistics
Basel, Switzerland
On-site
60%
Requirements
EU/EFTA permit
85
See score
Languages
English C1
Responsibilities
Provide Level 1 and Level 2 technical support to users on-site
Test technical implementations and verify their correct functionality
Coordinate technical activities directly with end users and project stakeholders
Reimage and restage laptops, desktops and other workplace devices
Perform device replacements and support hardware rollouts
Set up and configure workplaces, including computers, monitors, peripherals and accessories
Troubleshoot hardware, software and device configuration issues
Document completed activities, incidents and technical findings
Escalate complex technical issues to the appropriate support teams
Requirements
Proven experience in Level 1 and Level 2 IT support
Strong practical knowledge of workplace and end-user computing environments
Experience with device imaging, staging and replacement processes
Experience setting up and configuring workplace hardware and peripherals
Good troubleshooting skills across hardware, software and operating systems
Ability to work independently and communicate effectively with users on-site
Reliable availability for three days per week throughout the project duration
Fluent English skills
Company
PROSTAFF Schweiz GmbH
IT Services
