Presales Consultant – Customer Experience

Role

Full-time

Permanent

Mid

Consulting

Logistics

Zürich

On-site

Closes in 30 days

Requirements

3+ yrs exp

Bachelor's

EU/EFTA permit

Skills

Marketing AutomationPower PlatformCustomer JourneyPresalesMicrosoft DynamicsSolution SalesCustomer experience optimizationCustomer-centered engagementCopilot StudioConsulting skillsBusiness value optimizationProduct insight

Languages

Likely German

Description

Brennst du für herausragende Kundenerlebnisse? Begeisterst du dich dafür, gemeinsam mit Kunden Visionen zu entwickeln und den echten Geschäftswert von Customer Experience greifbar zu machen? Glaubst du, dass moderne CX-Lösungen – von Dynamics 365 über Customer Insights bis hin zu Copilot und der Power Platform – den Unterschied zwischen einem zufriedenen und einem begeisterten Kunden ausmachen? Dann suchen wir genau dich! Lass dich von der isolutions Experience inspirieren und werde Teil eines Teams, das Wissen offen teilt, sich gegenseitig unterstützt und zu Höchstleistungen herausfordert.

Responsibilities

Develop visions for the use of modern CX solutions with potential customers
Conduct consulting workshops to articulate the concrete business value for specific customers
Advise customers on the benefits of Customer Experience and accompany them on their journey to customer-centric solutions
Pitch our Customer Experience solutions to customers in a convincing, tailored manner
Create compelling offers for complex implementation projects together with our customers
Design and optimize our presales and offering process more efficiently
Develop value propositions that clearly and convincingly highlight the benefits of our CX solutions

Requirements

Higher education in business administration, business informatics, marketing, CRM/CX or a related field
Several years of experience in presales, consulting or solution sales, ideally in the field of Customer Experience, CRM or the Microsoft ecosystem
Familiarity with topics such as Customer Journey, Customer Engagement, Marketing Automation, Service Excellence or data-driven customer retention
Strong conceptual and methodological skills as well as a confident demeanor in complex or unfamiliar situations
A true 'people person' who builds trust quickly and navigates confidently in demanding stakeholder environments
High self-motivation, flexibility, and resilience

Tech stack

Dynamics 365Customer InsightsPower PlatformCopilot

Benefits

Training from day 1: We support you financially and time-wise in your personal and professional development
Strong corporate culture: Open communication, helpfulness, authentic collaboration, and a true learn-it-all mindset
Living New Work: Flexible workplaces, workation in Europe, and cultural exchange with colleagues from Spain
Team spirit: Work with motivated people who want to move forward together and learn from each other
Scope for design: You can actively shape and create real added value for customers and the team
Top working environment: Modern offices, including in the Circle at Zurich Airport, in PostParc in Bern, and in prime locations in Basel

Company

isolutions

Software