Your Tasks Proactive Customer Interaction: Systematically track customers' upgrade cycles and facility roadmaps to engage in technical design dialogues pre-tender, influencing specifications early, and harvesting the full potential of our markets Strategic Portfolio Balancing: Strategically qualify Specific Solutions projects when standard options are unviable or selectively to demonstrate DECTRIS' cutting-edge custom capabilities Strategic Evaluation: Evaluate whether a customer request should be handled as a customized detector or if it signals the need for a new standard product Requirements Engineering: Coordinate with customers and Area Sales Managers to determine detector requirements, setup details, and application backgrounds Technical Feasibility: Collaborate with technical experts to estimate feasibility, risks, effort, time, and costs for novel designs Proposal Management: Provide Sales with technical concepts, price estimations, and lead times to create winning offers Project Oversight: Maintain a clear overview of ongoing projects and keep all internal and external stakeholders informed Balancing Interests: Find pragmatic solutions that match the customer's timeline and budget while protecting DECTRIS' interests and technical standards Visibility and Outreach: Represent Specific Solutions at conferences, user meetings, and facility visits; turn completed custom builds into reference cases and application stories that seed the next generation of requests
DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how. Our scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies. DECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.
