The role
03Lead and coordinate the smooth transition of new fleet introduction from manufacturer to operator, ensuring a safe, reliable, and high-performing railway service. Acting as the key technical interface between Stadler, the operator, and supply chain partners, the role drives reliability growth and performance improvement through structured investigations, data analysis, and the implementation of engineering solutions. Using a project-focused approach, the post holder will manage priorities across multiple stakeholders, support the achievement of contractual KPI's including reliability, availability, KTIN, and technical incident targets, and ensure continuous improvement throughout the fleet mobilisation and early operational phases. The role requires the ability to work independently, make informed decisions, and collaborate effectively within a wider team while contributing to company objectives, values, and performance goals.
01Support and mentor new starters with initial, on the job or enhanced training including assessments
02Lead the set-up and ongoing development of Power BI and other analytical tools for fleet reliability trends, defect patterns, and monitor performance against contractual obligations, including identifying component-level issues
03Develop and maintain dashboards and performance reports for stakeholders, presenting clear, data-driven technical insights alongside actionable improvement plans to support continuous fleet performance improvement
04Act as the SRSUK technical liaison between Stadler & Nexus engineering teams and suppliers/OEMs, ensuring effective stakeholder communication
05Support and manage technical queries and warranty claims, providing clear, timely resolutions and maintaining strong collaborative relationships to support fleet performance and contractual requirements
06Lead 8D investigations into significant failures, repeat defects, and safety-related incidents, applying structured root cause analysis techniques such as 5 Whys, FMEA, and fault tree analysis to identify underlying causes
07Ensure the timely closure of investigations with robust corrective and preventive actions, tracking the effectiveness of these actions to ensure sustained resolution and long-term reliability improvements
08Monitor and analyse fleet performance against contractual KPIs, including KTIN, availability, and technical incidents, ensure compliance with service agreements
09Identify recurring failures, systemic issues, and emerging risks across the Class 555 fleet, using data-driven insights to inform actions and contributing to the development and implementation of reliability improvement initiatives aligned with SRSUK Newcastle's Performance Strategy
10Support the delivery of reliability and availability targets under maintenance and service agreements, working collaboratively with teams to drive continuous improvement and operational performance
11Support the optimisation of maintenance regimes, including revising maintenance timescales and improving maintenance manual content
12Support the introduction and ongoing optimisation of condition-based maintenance approaches to drive improved reliability and operational performance
13Data input and analysis into electronic management systems including SRMS and others utilised by SRSUK
14Ensure all documentation associated with fleet maintenance activities are completed accurately, both paper and computer based
15Maintain own competencies, ensuring any upcoming or overdue are planned and addressed in a timely manner
16Ensuring industry, engineering and production best practice is adhered to at all times
17Supporting with the development and implementation of standards and procedures in accordance with legal, legislative and moral obligations of Stadler
18Embed a zero harm culture within the production function
19Initiate and where authorised implement action to prevent the occurrence of product non-conformities (non-compliance), rail safety and compliance, QHSE incidents, process deficiencies or system deficiencies in a timely and thorough manner
20Responsible for adhering to safety / quality systems and support the implementation thereof by carrying out appropriate inspections / checks as required or directed including the completion of “in process checks”, “safety tours” and general condition assessments, ensuring work is done safely and to specification, to ensure a safe and reliable product
21Assist with the annual identification and quantification of risks in order to complete Risk Assessments (RA's) and the risk register
22Demonstrate a value based behaviour, setting the example and challenging anything deemed inappropriate
23Proactive and self-driven, with strong ownership of issues through to resolution. Able to work under pressure in operational railway environments
24Ensuring compliance with RSSB, ORR and RAIB standards and updates
25Quality Management system reviews and approvals
