Your main tasks Responsible for processing incoming complaints in accordance with applicable process specifications Independent processing and assessment of complex or critical complaint cases with potentially high risk to patient safety or regulatory compliance Coordination and moderation of interdisciplinary teams in complex root cause analyses (RCA) Conducting and supporting trend analyses and deriving preventive measures to avoid errors Working closely with Vigilance & Post Market Surveillance, Regulatory Affairs, Medical Affairs, Risk Management and Product Care, as well as external partners Supporting the further development and optimisation of complaint processes and procedures in accordance with current regulatory requirements and best practices Assumption of the role of subject matter expert (SME) for complaint management in the context of audits and regulatory inspections Support in the development and implementation of training concepts and internal training programmes in the area of complaint management Support and deputy for the Complaint Management Manager
Together, we create solutions that improve lives. At mylife Diabetes Care, we develop integrated solutions that people with diabetes can truly rely on. We are a fast-growing, family-owned company headquartered in Burgdorf (Switzerland) – built on 40 years of innovation and active internationally. We bring together expertise, dedication and a clear mission: empowering people to gain more freedom through better control. Everything we do is developed with purpose and designed with care. Our core competence lies in automated insulin delivery (AID). With mylife Loop, we provide a system that adapts to the individual needs and everyday lives of people with diabetes.
