Your future starts here We are looking for an experienced Customer Advisory & Account Developer to join our team in Geneva or Lausanne.
Responsibilities
Serve as the primary point of contact for a portfolio of existing enterprise customers - driving satisfaction, adoption, and advising on platform maturity, scalability and stability
Conduct regular business reviews, roadmap workshops, and health checks to identify expansion opportunities and mitigate churn risk
Advise customers on ServiceNow best practices, new module capabilities, and upcoming releases relevant to their business goals
Translate customer requirements into actionable functional specifications, working closely with solution architects and developers
Lead discovery and process design workshops; document future-state processes and map them to ServiceNow capabilities
Support the delivery team with enhancements, configuration changes, and new module roll-outs within existing customer environments
Provide support for handling escalations and coordinate cross-functional resolution together with technical teams
Collaborate with the sales team to identify and qualify upsell and cross-sell opportunities within the existing account base and identify needs from customers, whether in terms of ServiceNow capabilities, organizational, processes.
Requirements
Minimum 4–6 years of experience with the ServiceNow platform in a consulting, advisory, or customer success capacity required
