Spezialist (m/w/d) Sicherheitszentrale

Role

Full-time

Mid

Other

Logistics

Rotkreuz ZG, Schweiz

Closes in 30 days

Requirements

2+ yrs exp

EU/EFTA permit

Languages

German C1

English B1

Description

Aufgaben Du nimmst eingehende Alarm-, Stör- und Ereignismeldungen entgegen und bearbeitest diese nach klar definierten Prozessen und Weisungen Du beurteilst Situationen rasch und korrekt und leitest die erforderlichen Schritte gemäss Eskalationsschema ein Du bedienst und überwachst verschiedene Systeme, insbesondere das Alarm-Management-System und weitere sicherheitsrelevante Anwendungen Du nimmst interne und externe Telefonanrufe entgegen und stellst einen professionellen Informationsfluss sicher Du koordinierst und steuerst die eingesetzten Mitarbeitenden im Ereignis- und Alarmfall Du erstellst, verarbeitest und übermittelst Rapporte, Meldungen und Ereignisdokumentationen sorgfältig und nachvollziehbar Du übernimmst diverse administrative Aufgaben im Tagesgeschäft der Alarmzentrale

Responsibilities

You take incoming alarm, disturbance, and incident reports and process them according to clearly defined processes and instructions
You assess situations quickly and correctly and initiate the necessary steps according to the escalation scheme
You operate and monitor various systems, especially the alarm management system and other security-relevant applications
You take internal and external phone calls and ensure a professional flow of information
You coordinate and manage the deployed staff in the event and alarm case
You create, process, and transmit reports, notifications, and incident documentation carefully and understandably
You take on various administrative tasks in the daily business of the alarm center

Requirements

You are at least 21 years old.
You are a motivated, independent, resilient, and polite personality.
You have an empathetic and uncomplicated manner in dealing with people.
You possess high social competence as well as a structured and reliable way of working.
You act flexibly and remain calm and thoughtful even in stressful situations.
You have a technical affinity and very good PC skills.
Ideally, you have at least two years of professional experience in an operations center or as a centralist.
You present yourself professionally and convince with a friendly appearance.
You have very good German and solid English skills in spoken and written form.

Benefits

We function like a large young family and offer a strong sense of community in a dynamic and future-oriented environment.
Interested? We stand for safety and are looking for people with impeccable character.
If you can prove this with a criminal and debt collection register extract, then apply now!
We accept applications from persons with a Swiss passport, a valid work permit in Switzerland, as well as from EU/EFTA citizens living in the border area.

Company

Pantex AG

Pharmaceuticals

Wir sind Pantex. Wir sichern. Unsere Sicherheitsexperten sind nun auch in Rotkreuz im Einsatz. Wir sind ein starkes Team. Und Du kannst Teil davon werden.