Support IT

Role

Full-time

Permanent

Mid

Customer Service

Logistics

Geneva

On-site

100%

Requirements

2+ yrs exp

Skills

OutlookContinuous improvementMicrosoft Teams1st-Level-SupportNetworkITIL CertificationInfrastructure engineeringCollaboration tools (e.g., Slack, Zoom)Regulated industries experienceEnterprise IT SupportKey-user trainingCloud solutions (MS 365)

Languages

English

French

Description

Description du poste

Our client, an international company based in Geneva, is looking for an **IT Support / Infrastructure Engineer** to strengthen its local IT team. In a dynamic and collaborative environment, you will act as a key point of contact for end users while actively contributing to infrastructure support and local IT projects.

Responsibilities

Provide onsite IT support to end users (hardware, software, collaboration tools, mobility, meeting room technologies, etc.)
Manage and resolve Level 1 and Level 2 technical incidents
Participate in the deployment and follow-up of local and global IT projects
Support users in the adoption of digital tools and deliver user training when required
Ensure an excellent user experience and maintain a high level of service quality
Collaborate with global IT teams and external vendors
Support the management and maintenance of IT equipment and infrastructure
Contribute to quality, compliance, and internal IT procedures
Participate in continuous improvement initiatives for IT services and processes

Requirements

Degree in Computer Science, Information Technology, or equivalent experience
Minimum 2 to 3 years of experience in IT support and/or infrastructure roles
Hands-on experience providing end-user support in a professional environment
Good knowledge of Microsoft environments (Office 365, Outlook, Teams, Windows)
Familiarity with infrastructure technologies including desktops, mobility, networking, and conferencing solutions
Initial experience or strong interest in IT projects and user enablement/training
Knowledge of ITIL or IT support best practices is a plus
Experience working in a regulated environment is considered an advantage
Fluent French / Professional English is mandatory

Tech stack

Microsoft Office 365OutlookTeamsWindows

Company

LHH

L'entreprise : LHH

**The Adecco Group Switzerland** Plus d'infos sur LHH