Technical Coordinator - Nespresso

Poste

Permanent

Mid

Service client

Modalités

La Tour-de-Peilz, Switzerland

Hybride

100%

Clôture dans 30 jours

Exigences

Permis UE/AELE

Langues

Français C2

Allemand C2

Anglais B2

Description

As a Technical Coordinator at Nespresso, your mission is to help deliver an exceptional after-sales service experience by coordinating technical knowledge, training activities, and continuous improvement initiatives across our service network.

Responsabilités

Creating and continuously updating training materials for machines, processes, and technical topics.
Delivering engaging training sessions and coaching for internal and external stakeholders.
Acting as a trusted point of contact for repair centers, outsourcers, and internal teams.
Connecting people across multiple departments and partners.
Analyzing operational and customer service indicators.
Supporting the continuous improvement of repair and after-sales processes.

Exigences

Bringing initial experience in a technical, customer service, training, or operational environment.
Applying a structured and organized approach to your work.
Using Microsoft Excel, Word, PowerPoint, and digital tools confidently.
Building strong relationships with ease.
Communicating fluently in French and German with good understanding of English.

Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Avantages

Flexible working options, including hybrid work possibilities.
Paid holidays beyond legal requirements.
Learning and development opportunities to grow your career.
Performance based bonus.
Healthcare contribution and access to the Employee Assistance Program.
Strong employer contribution to your pension plan.
Generous parental leave and comprehensive family support solutions.
Attractive employee discounts across various products and services.

Entreprise

Nestle Operational Services Worldwide SA

Food & Beverage

Reimagine what coffee can be. Reimagine what you can become.