How you match
01Skills
02Technical supportElectronicsCollaborationCommunicationService ManagementProblem SolvingAnalytical ThinkingCustomer Service ExcellencePlant mechanicsGood Documentation Practices
The role
0301Troubleshoot issues, identify root causes, and provide effective solutions.
02Handle and resolve technical customer inquiries (2nd-level support).
03Collaborate with engineering, quality, and product teams on complex cases.
04Document all inquiries, complaints, and service activities in an audit-compliant manner.
05Consolidate global complaint data and identify potential trends.
06Communicate clearly with global internal and external stakeholders.
Requirements
↳Certified Technician or Electrician, or solid understanding of mechanics and electronics.
↳Experience in technical service, repair, or 2nd-level technical support.
↳Strong analytical skills and reliable, audit-proof documentation practices.
↳Excellent communication skills in English and German.
↳Structured, solution-oriented working style and openness to improving workflows.
Benefits
＋Meaningful activity on products that enable a personalized therapy for patients
＋Flat hierarchy, short decision-making processes, interdisciplinary collaboration
＋Opportunity to contribute and develop your skills in an agile company
