Technical Operations Specialist 80-100% (f/m/x)

Role

Full-time

Permanent

Mid

IT & Infrastructure

Logistics

Zürich (Birmensdorferstrasse)

Hybrid

80–100%

Closes in 30 days

Requirements

1+ yrs exp

Bachelor's

EU/EFTA permit

Skills

Log analysisBackend code readingData quality validationSFTPSQLTechnical supportCDN solutionsRoot cause analysisCRM architectureREST API integrationsAPIsMonitoring

Languages

German C1

English B2

Description

Als Technical Operations Specialist bist du die technische Schnittstelle zwischen unseren Partnern, Operations, Product Management und unserem Engineering-Team. Du sorgst für den reibungslosen Betrieb unserer Marketplace-Produkte – insbesondere unseres Immobilienmarktplatzes. Dabei analysierst du technische Fragestellungen unserer Partner, gehst Problemen systematisch auf den Grund und löst diese möglichst eigenständig.

Responsibilities

Analysis and processing of technical partner inquiries regarding our marketplace products
Root cause analysis of problems along the entire data, import, and publishing pipeline
Independent resolution of configuration errors and minor technical issues
Development and maintenance of internal admin tools to automate recurring manual tasks and increase operational efficiency
Technical triage and creation of meaningful tickets for engineering for more complex issues
Technical onboarding of new CRM, portal, and agency partners including configuration and commissioning of new integrations
Validation of data quality, field and category mappings, and support of test deliveries until successful go-live
Monitoring and analysis of logs, technical services, and data quality for early detection of anomalies
Support of our partners with technical questions regarding APIs and integrations
Documentation of solutions, maintenance of runbooks, and continuous improvement of our support and operational processes
Close collaboration with operations, account management, product management, and engineering

Requirements

Completed vocational training or a degree in computer science, business informatics, or a comparable field
Initial professional experience in technical 1st or 2nd level support, technical operations, system integration, or a comparable role
Analytical thinking and enjoyment of systematically analyzing technical problems and finding sustainable solutions
Basic technical understanding of data flows, APIs, web applications, and system integrations
Initial experience with databases (SQL or NoSQL) and willingness to familiarize yourself with databases and technical systems
Structured, independent, and solution-oriented working style as well as a good sense of when a problem should be solved independently and when it should be escalated
Strong communication skills and the ability to convey technical issues understandably to different target groups
Very good German skills and good English skills

Tech stack

KibanaDatadogREST APIsAuth0Azure Blob StorageSFTPCDN solutions.NETZoho

Benefits

We believe that responsible action by all employees leads to the best results.
We maintain a culture of transparency, mutual respect, and trust.
We live lifelong learning, try out a lot of new things, and continuously develop as individuals and as a team.
You can expect flat hierarchies, a lot of autonomy and scope for design, and a competent and motivated team that advises and supports you in your work.
Flexible working hours with the possibility of working remotely and the option to take unpaid leave.

Company

Comparis

Technology

comparis.ch ist die führende Vergleichsplattform der Schweiz. Seit über 30 Jahren vergleichen wir Tarife und Leistungen unter anderem von Krankenkassen, Versicherungen, Banken und Telekom-Anbietern und bieten die grössten Schweizer Online-Marktplätze für Immobilien und Autos. Mit umfassenden Vergleichen erzeugen wir Transparenz und helfen unseren Usern, die für sie richtigen Entscheidungen zu treffen. Mit über 80 Millionen Besuchern pro Jahr sind wir eine der meistgenutzten Websites der Schweiz. Neun von zehn Menschen kennen uns als DIE unabhängige Vergleichsplattform der Schweiz.

Contact

Simone