Field serviceAutomationTechnical supportElectronicsCommunication SkillsFluent ItalianProblem SolvingTicketing SystemsAnalytical ThinkingTechnical training coordinationB2 language proficiencyCustomer Service Excellence
Languages
English
Italian
Description
### Your tasks ###
Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
Ensure accurate and regular updates of claims through the ticketing tool.
Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.
Responsibilities
Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
Ensure accurate and regular updates of claims through the ticketing tool.
Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.
Requirements
Technical education in mechanics, electronics, automation or a similar field.
At least 2 years of experience in technical support, field service or troubleshooting.
Strong analytical mindset and structured problem-solving approach.
Customer-oriented, proactive and able to communicate clearly with internal and external stakeholders.
