How you match
01Skills
02Change ManagementhardwareProblem SolvingEmerging technologies implementationTechnology infrastructureProject management softwareIT service portfolio managementDigital innovation lawEnterprise IT SupportCustomer Service ExcellenceShared servicesDesign Software
The role
0401Ensure availability of digital products and platforms
02Manage IT asset lifecycle (inventory, procurement, deployment)
03Provide 2nd-level support for hardware and software
04Support rollouts, upgrades, and new site setups
05Perform monitoring and preventive maintenance
06Resolve and prioritize incidents, escalate when needed
07Support projects and global deployments
08Train on-site staff and new hires
Requirements
↳Experience in IT support, technical services, or high passion within this Field
↳Solid understanding of hardware, software, and IT infrastructure
↳Familiarity with IT service management, IKEA processes and tools
↳Strong problem-solving skills and ability to work independently
↳Customer-oriented with excellent communication skills
↳Ability to manage multiple priorities in a dynamic environment
↳Basic understanding of project and change management
↳Interest in digital innovation and emerging technologies
Benefits
＋28 vacation days (based on a 100% workload)
＋8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
＋Very attractive social benefits
＋15% staff discount on your purchase - in every Swiss IKEA store
＋We pay between 85% and 100% of your yearly travel ticket
＋Free parking facilities
＋Unlimited access to the LinkedIn learning platform
＋Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
＋Bonus payments for all employees
＋Opportunities for career development at IKEA
