The role
0301- Act as a first point of contact for student questions, concerns, and practical day-to-day matters.
02- Provide guidance on campus procedures, services, policies, and expectations.
03- Help students successfully adapt to life in Switzerland and at Les Roches.
04- Encourage student independence, responsibility, and engagement.
05- Follow up with students to ensure required actions and administrative processes are completed.
06- Serve as a key point of contact for students seeking guidance and support.
07- Guide students in accessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations.
08- Provide first-line support for routine enquiries and resolve issues whenever possible.
09- Prepare students for appointments by clarifying processes, expectations, and next steps.
10- Identify matters requiring additional intervention and refer them to the appropriate department or the Director of Student Services.
11- Maintain regular communication with the Academic & Operations Coordinator regarding emerging student needs and programme-related concerns.
12- Provide practical guidance to help students adapt to life in Switzerland and at Les Roches.
13- Explain administrative processes, institutional requirements, and available support services.
14- Guide students in managing everyday challenges and accessing appropriate resources.
15- Monitor and follow up on required actions, ensuring key deadlines and obligations are met.
16- Promote student engagement with Career Services, internship preparation, and professional development opportunities.
17- Support students before and during their internship experience by providing practical guidance, follow-up, and assistance with administrative, travel, accommodation, and other logistical matters, while working closely with the Internship Department and relevant campus services.
18- Support onboarding, orientation and student communications.
19- Assist with group visits, excursions, and programme-related activities as required.
20- Support graduation-related communications and ensure students complete required administrative steps.
21- Encourage independence, accountability, and successful integration into the Les Roches community.
22- Maintain accurate records of student interactions and follow-up actions.
23- Coordinate student communications and administrative activities within Student Services.
24- Contribute to departmental projects and continuous improvement initiatives.
25- Prepare reports, updates, and summaries as required.
