The role
03Head of Transportation Management We are looking for an experienced transportation professional to lead our chauffeur team while continuing to deliver exceptional service as a chauffeur. This role combines operational leadership with hands-on client service and is ideal for someone who enjoys building efficient processes, developing people and ensuring an outstanding luxury client experience. Reporting to the Atrium’s Managing Director, you will coordinate the day-to-day operations of our transportation service, supervise a team of four chauffeurs, continuously improve departmental processes and ensure the highest standards of safety, reliability and professionalism are maintained across every client journey.
01Team Leadership
02Lead, support and coordinate a team of four chauffeurs.
03Act as the first point of contact for operational questions within the team.
04Coach team members and promote a culture of professionalism, accountability and exceptional client service.
05Support onboarding and training of new chauffeurs.
06Monitor performance and identify opportunities for continuous improvement.
07Transportation Operations
08Coordinate daily transportation activities together with the Operations team.
09Coordinating seamlessly with Programme Managers, Medical Teams, and Hospitality to ensure transport aligns with the client's daily schedule.
10Develop, implement and continuously improve transportation procedures, standards and workflows.
11Ensure efficient route planning and optimal allocation of drivers and vehicles.
12Maintain operational documentation, SOPs and quality standards.
13Monitor vehicle availability, maintenance schedules and fleet readiness.
14Identify opportunities to improve efficiency, client satisfaction and departmental performance.
15Client Service
16Personally transport clients in a safe, discreet and professional manner.
17Welcome clients with the highest level of hospitality and attention to detail.
18Assist with luggage and personal belongings.
19Select optimal routes while adapting to traffic conditions and client preferences.
20Perform collections, deliveries and errands when required.
21Ensure vehicles remain immaculate and presentation standards are consistently maintained.
22Maintain the highest level of confidentiality when dealing with clients and sensitive information.
23General Responsibilities
24Ensure full compliance with Swiss road regulations and company policies.
25Support other operational activities as required.
