The role
03In this management position, you are responsible for the operational excellence, reliability, security, and delivery of Industrial IT systems and projects supporting a high-tech manufacturing environment.
01Lead, support, and develop the IT Operations team through acting as a facilitator to enable highly skilled professionals to perform effectively and sustainably over time
02Create the conditions for durable performance through clear objectives, trust, prioritization, and sound workload management
03Ensure stable, secure, and reliable operations of Manufacturing Execution Systems (ISA-95 Level 3) and equipment integration systems (Level 2) in a production-critical environment
04Define, implement, and enforce IT Operations governance, including incident, problem, and change management
05Guarantee clear responsibilities and interfaces between ISA-95 layers, between MES (L3), automation systems (L2), and business systems (L4)
06Act as the Operational IT counterpart for Manufacturing, Engineering, and Quality on all topics related to MES, shopfloor IT, and equipment integration
07Manage multiple concurrent operational IT projects impacting manufacturing systems (e.g. MES, RMS, CMMS, APS), ensuring prioritization, capacity management, risk control, and on-time delivery, using PMI and Agile best practices
08Review and challenge technical and architectural choices related to software solutions, interfaces, and infrastructures, in close collaboration with the IT Architect
09Centralize and structure operational communication and change requests
10Manage and monitor external partners and system integrators involved in MES and equipment integration, ensuring SLA compliance, service quality, and cost control
11Identify operational and delivery risks impacting manufacturing systems and drive continuous improvement to reduce incidents, downtime, and technical debt
