Location: Basel, Switzerland
Company: Swiss Himmel GmbH
Employment Type: Full-time
Language: English required; German is an advantage
About Swiss Himmel GmbH
Swiss Himmel GmbH is a Basel-based technology and consulting firm partnering with leading enterprises to deliver complex technology transformation programs. We combine strong industry expertise with practical delivery capabilities across telecom, digital transformation, enterprise platforms, and technology modernization.
About the Role
Swiss Himmel GmbH is looking for a Senior Telecom Transformation & Delivery Leader to lead large-scale telecom transformation and Business Support Systems (BSS) programs for major European telecom operators.
The ideal candidate brings extensive experience across Telecom BSS, CRM, billing, provisioning, rating, inventory, data migration, testing, operations, and platform modernization, combined with strong delivery and client leadership experience.
This is a senior client-facing role requiring the ability to manage complex multi-vendor environments, lead large international teams, oversee delivery performance, and work closely with senior business and technology stakeholders.
Key Responsibilities
Telecom Transformation & BSS Leadership
Lead large-scale telecom transformation programs across BSS and digital platforms.
Provide strategic direction across CRM, billing, rating, provisioning, inventory, and related telecom systems.
Drive modernization, migration, testing, transition, and operational transformation initiatives.
Lead consolidation and migration of legacy BSS platforms to strategic target solutions.
Define delivery approaches and ensure successful execution across the complete technology lifecycle.
Delivery & Program Management
Own end-to-end delivery across complex telecom programs, from planning through implementation and transition.
Manage large onsite/offshore and multi-vendor delivery models.
Establish delivery governance, SLAs, KPIs, quality standards, and operational controls.
Manage risks, dependencies, escalations, resources, and delivery performance.
Lead large distributed teams across Switzerland, DACH, Nordics, UK, Eastern Europe, and global delivery centres.
Ensure customer commitments, timelines, quality, and commercial objectives are met.
Client & Executive Stakeholder Management
Act as a senior point of contact for telecom clients and executive stakeholders.
Build and maintain strong relationships with Tier-1 telecom operators.
Lead governance meetings, steering committees, delivery reviews, and senior-level escalations.
Translate business priorities into practical technology and delivery plans.
Provide advisory support on telecom architecture, transformation priorities, and operating models.
Commercial & Account Leadership
Support account strategy, commercial management, and revenue growth.
Manage P&L, margins, contracts, SLA governance, and resource planning.
Identify opportunities for account expansion and new transformation initiatives.
Support presales, solutioning, proposals, and customer presentations.
Work with partners and technology providers to develop effective delivery solutions.
Migration, Testing & Operations
Lead complex application and data migration programs across telecom environments.
Oversee testing, transition, production support, and operational readiness.
Ensure smooth migration from legacy platforms while maintaining business continuity.
Drive continuous improvement across delivery and operational processes.
Support issue resolution and senior-level escalation management.
Required Qualifications & Experience
20+ years of experience in Telecom and IT, with strong experience in telecom transformation and delivery leadership.
Deep knowledge of Telecom BSS, including:
CRM
Billing
Rating
Provisioning
Inventory
Data migration
Testing and operations
Proven experience delivering transformation programs for Tier-1 telecom operators.
Strong experience managing large, complex and multi-vendor delivery environments.
Experience leading large international teams and onsite/offshore delivery models.
Strong understanding of telecom technology lifecycle from business analysis and solution design through development, testing, migration, and operations.
Experience with telecom platform modernization and legacy system migration.
Strong client-facing and executive stakeholder management experience.
Experience with P&L, commercial management, SLA governance, and account management.
Strong presales, solutioning, and business development experience.
Excellent English communication skills.
Preferred Qualifications
Experience working with Swiss telecom operators and the Swiss telecom market.
Experience across DACH, Nordics, UK, and wider European telecom markets.
Leading SAFe or equivalent Agile certification.
Six Sigma or process improvement certification.
Experience with telecom billing platforms and BSS transformation programs.
Experience working across global delivery centres and international partner ecosystems.
Key Competencies
Telecom BSS and transformation expertise
Large-scale program and delivery leadership
Executive client management
Multi-vendor delivery
P&L and commercial management
BSS migration and modernization
CRM, Billing, Provisioning and Inventory
Testing and operational transformation
Presales and solutioning
International team leadership
Strong communication and stakeholder management
Why Join Swiss Himmel GmbH?
Lead major telecom transformation programs across Switzerland and Europe.
Work directly with senior stakeholders and leading telecom operators.
Take ownership of complex BSS modernization and delivery initiatives.
Work across international teams, technology partners, and multi-vendor environments.
Opportunity to shape large-scale telecom transformation and digitalization programs.
Collaborative and professional work environment.
Long-term growth opportunities within Swiss Himmel GmbH.
Competitive Swiss compensation and benefits.
