The role
03Position Overview The CH & AT Surgery Supply Chain Leader is responsible for driving customer‑centric value creation by integrating planning, customer service, distribution & transportation (D&T) at country or cluster level. The role acts as the primary Supply Chain integrator and first point of contact for Commercial within the markets, translating global and regional Supply Chain strategies into effective local execution to enable growth, service excellence, and cash‑flow performance. The position ensures strong operational reliability, customer engagement, and cross‑functional alignment, while partnering closely with regional teams to manage escalations and deploy global capabilities locally.
01E2E Supply Chain Strategy & Performance – Develop and deploy an CH & AT E2E supply chain vision and strategy aligned with global Surgery priorities; ensure service excellence, cost competitiveness, inventory optimization, and cash‑flow performance.
02Commercial Value Creation & Deal Enablement – Partner with CH & AT Surgery Commercial leadership to support growth through reliable supply, launch readiness, deal enablement, portfolio management (PMR/LCM), and demand agility. support tenders’ management (service feasibility, allocation strategy and inventory implications); participate in selected customer negotiations and observe supply chain impacts on growth and cash.
03Customer‑Facing Service Ownership – Represent Supply Chain in key customer interactions; own customer service performance; create and share customer dashboards (OTIF, lead time, fill rate, order profiles); drive corrective action plans and align service expectations with supply realities. Own regional service performance outcomes and customer experience; lead rapid response and issue resolution in alignment with regional Plan teams.
04Cross‑Functional & Operational Integration – Represents the Supply Chain organization as main counterpart for the Commercial Leadership team. Orchestrate seamless collaboration across Planning, Customer Service, D&T, Manufacturing, Procurement, Quality, Regulatory, and Finance to translate strategy into market and country‑level execution. resolve SKU‑level shortages with commercial prioritization, coordinate escalations with central planning and lead supply recovery plans.
05People Leadership & Talent Development – Lead and develop a high‑performing EMEA planning, value stream, and in‑market supply chain organization; build leadership capability and succession pipelines. Ensure the recruitment and development of outstanding talent Ensure robust succession planning process and build strong talent pipelines, with clarity and relentless focus on development plans to accelerate talent capabilities Accelerate diverse talent representation, especially female and African American leadership, with a stronger pipeline to represent the populations we serve Put emphasis on health and wellbeing and support with ongoing education to deliver work life harmony, to maximize energy levels across the team Ensure strong training and education processes for all e2e planning, management and support capabilities Enable talent leverage across the enterprise Build a customer focused winning Culture Build a credo focused culture, with the customers at the center - based on clear purpose supporting J&J, Electrophysiology and Medical Devices Ensure a culture of inclusivity to enable all talent to bring their whole self to work and engage fully with their best energy Ensure teamwork that emphasizes the value of diversity in building the best capability Instill a winning spirit to serve customers and grow products and solutions that improve the health of humanity. Value servant leadership and instilling those principles across the organization Build open, transparent and objective communications direct to the sales force and commercial leaders to enable e2e effectiveness and customer trust Build caring interdependent teamwork, with resilience and renewal to provide strong support - particularly for those individuals under consistent pressure.
06Continuous Improvement & Digitalization – Advance regional digital supply chain capabilities (ERP, OMP, analytics); drive continuous improvement, external benchmarking, and best‑practice adoption.
