The role
0201Welcome and warmly greet every guest, creating a memorable first impression
02Manage reservations, seating arrangements and guest flow with efficiency and attention to detail
03Provide personalised, proactive and genuine service throughout the guest journey
04Anticipate guests’ wishes and ensure prompt and professional solutions to their requests
05Create memorable, lasting and individual experiences that exceed expectations
06Coordinate closely with the F&B team to ensure smooth and seamless service
07Maintain the highest standards of presentation, cleanliness and professionalism expected of a 5* superior hotel
08Be proactive, outgoing and positive, take ownership of your responsibilities and have fun while creating exceptional hospitality
