## Description du poste ##
**Purpose**
Reporting to the Vice President Sales, you will be responsible for developing and deploying the Retail Training strategy for Blancpain-s global boutique network. By sharing the brand-s heritage, expertise and by coaching sales teams on the sales floor, you will play a key role in elevating the client experience, sharing the passion for Blancpain and directly driving business performance.
**Key Responsibilities**
**Design and develop training material**
* Design, develop and maintain training material covering products and collections, brand history, storytelling and sales techniques for different channels - e-learning, classroom or in-store training.
* Work closely with the sales, product and marketing teams to develop the training material required to deploy the brand strategy and to support specific activations such as product launches.
* Ensure training content is fully aligned with the brand vision, storytelling, field needs, and luxury retail standards.
* Ensure training materials remain up to date, relevant, and consistent across all channels.
**Training delivery**
* Deliver in person training modules, in classroom or directly in store
* Animate and run webinars through our e-learning platform, creating a direct connection between the boutique sales teams and headquarters.
* Provide in-store coaching to elevate the selling ceremony, hospitality standards, and overall customer experience by working directly with the boutique manager and the sales team.
* Organize and deploy training modules through train the trainers
**Animate and develop the e-learning platform**
* Ensure continuous development of the platform, enriching content and media to support the ongoing needs of the business.
* Manage the platform and animate the user's community and track their performance
* Manage the relationship with the vendors involved with the platform or content creation, ensuring effective coordination, operational follow-up, timely delivery of projects, and compliance with agreed commitments.
## Profil ##
* Proven experience (7-10 years) in luxury retail, ideally in watchmaking or jewelry.
* Experience with training design and delivery
* Excellent understanding of luxury retail and its codes.
* Strong product affinity and the ability to communicate complex technical content in an engaging and accessible way.
* Sound knowledge of product, industry and competitors
* Excellent training, facilitation, presentation, and public speaking skills.
* Ability to work effectively in a multicultural environment.
* Highly organized, autonomous, and detail oriented.
* Fluency in English is essential. Additional languages are an asset.
* High standards, attention to detail, and a commitment to excellence.
* Collaborative mindset combined with a strong business orientation.
Lieu de travail
Chemin de l'Étang 6
1094 Paudex (Vaud)
Suisse
Adresse de l'entreprise
Blancpain SA
Le Rocher 12
CH-1348 Le Brassus
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