↳Bachelor-s or master-s degree (e.g., in business studies/administration, research, data science, psychology, behaviour science, customer or change management), 5+ years of experience in managing insights to actions programs.
↳Expertise in managing customer research as part of an in-house customer insight team or as part of a consulting practice, ideally coupled with solid expertise in NPS and/or brand tracking methodology.
↳A curiosity and experience exploring or applying AI tools in a research/insight context (e.g. verbatim analysis, automated reporting, cross market synthesis).
↳Passionate and curious about data analysis & identifying insights to facilitate action planning.
↳Program management and coordination skills to build and drive studies across 19+ markets including managing study preparation and execution (e.g. study set up and design, sampling strategy definition, execution, reporting), driving alignment between markets and ensuring global study framework is applied and adhered to.
↳Ability to work with larger sets of data (Excel, SPSS) to provide additional/ad-hoc analysis (creating cuts of data based on different stakeholder requirements in addition to agency results packs).
↳Experience in working with markets across the globe as well as ability to build and manage relationships across different cultural clusters.
↳Strong analytical, (insights) writing/communications as well as workshop facilitation skills.
↳Ability to guide virtual teams, e.g., establish and run global VOC community.
↳Solid knowledge of insurance market, operations, products and services.
