↳At least 10 years of proven IT project or programme management experience
↳Senior-level experience managing complex projects using Waterfall, Agile and hybrid delivery methodologies
↳Strong experience within IT Service Management environments
↳Good understanding of ITSM processes and ITIL best practices
↳Solid knowledge of ServiceNow and its core capabilities, particularly ITSM and Configuration Management Database (CMDB)
↳Proven ability to manage dependencies across several concurrent projects
↳Experience with project planning, resource management, budgeting, cost control and progress monitoring
↳Strong vendor and contract management experience
↳Excellent stakeholder management and communication skills, including executive-level reporting
↳Strong analytical, conceptual and problem-solving capabilities
↳Structured, proactive and results-oriented approach with a high level of ownership
↳Ability to lead and motivate cross-functional teams in a dynamic environment
↳Higher education in Computer Science, Business Informatics or a related discipline, or equivalent professional experience
↳Professional proficiency with Jira, Confluence and Microsoft Office
↳Business-fluent German and English, both written and spoken, at C1/C2 level
